Frequently Asked Questions
Quick answers to common questions about color scanning, privacy, and subscriptions.
Velora utilizes Apple's native Vision framework directly on your device to detect key facial regions (skin undertones, hair contrast, eye depth). The app computes color warmth and saturation and pairs you with your most flattering 12-season color spectrum.
Never. Velora operates 100% locally on your iPhone's Apple Silicon. Your photos and camera feed never leave your phone, are never transmitted over the internet, and are never used to train external AI models.
For optimal results, stand facing indirect natural daylight (such as opposite a window during the daytime). Avoid direct harsh midday sunlight, yellow indoor incandescent bulbs, heavy makeup, or beauty filters.
You can manage or cancel your subscription at any time directly through Apple: Open your iPhone Settings -> tap your Apple ID Name at the top -> tap "Subscriptions" -> select Velora -> tap "Cancel Subscription".
Simply tap "Restore Purchases" in the app's settings or paywall. As long as you are logged into the same Apple ID used to make the purchase, your Premium access will be restored immediately.
You have full ownership of your data. Open Velora Settings -> scroll to "Data & Privacy" -> tap "Delete All Data". This instantly wipes all saved color cards, wardrobe items, and preferences from your device.
Contact Velora Support
We typically respond within 24 hours.